How do I place an order?
To order an account simply click on the Google Checkout button
for the account you wish to order.
Are there any restrictions to the content I can
put on my server?
Yes - child pornography and other materials that are
illegal are not allowed. Click
here
to read our Acceptable Use Policy.
Is there a minimum time contract/commitment?
Not at all. You can pay monthly or yearly. You can also
cancel at any time.
How can we offer such a good deal?
First of all, we are a true wholesale hosting
provider. Most hosting sellers on the web are not.
Second, most of our customers run small businesses
or personal websites, which don't use much disk space or
bandwidth on our servers. As a result, even our most
demanding business clients are able to save money by
signing up for the same package as everyone else.
Third, we don't spend a lot of money running a fancy
website, or on advertising. We rely primarily on
word-of-mouth advertising, which doesn't cost us
anything (we just have to offer a product that people
want to tell their friends about).
Do I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl,
your site is available for you to update.
How soon will my account be set up and ready for
use?
Account orders are placed in a queue and are processed
in the order in which they are received. As soon as your
account is set up you can immediately begin uploading
via your IP address. It may take up to a few days for
your domain name to resolve to our servers.
Domain Name Questions:
How long does it take to register a domain name?
It only takes a few minutes, but it may be 24 to 48
hours before the domain can actually be accessed from
the web.
Where can I register a Domain Name?
You can register a domain with us for as low as $7.50
per year. If you need to register a domain please
click
here.
What if I already have a registered Domain name?
You have to change the DNS so that your site can be
activated on our servers. It usually takes 24 - 48 hours
for your site to resolve to our servers. Just contact
the registrar or hosting company that you registered
with and ask them to change your name servers to the
name servers specified in your welcome email.
You can sign up for your hosting account with us
either before or after you do this.
What happens after I order an account?
We will begin setting up your account - often within
minutes of receiving your order. Once your account is
ready and payment is processed, we will contact you via
the email address from your Google Checkout account.
Can I use CGI scripts?
Yes, you will have your own CGI-BIN where you can
install your own scripts. All CGI scripts should be
uploaded to the cgi-bin folder, for your domain. Be sure
to follow the instructions for the script you are
uploading regarding setting permissions on the files and
folders you create, as they vary from script to script.
Can I use JAVA and Active X?
Yes, you can use compiled JAVA applets and ActiveX
components.
Is my site backed up and how often?
It is the clients responsibility to do all backups of
their site. If, in the unfortunate event, something
happens to your files, it is your responsibility to have
a local copy of your files. We are NOT held liable in
any way for any files, money, time, effort, etc... lost
due to this unfortunate event. Furthermore, if your
files are lost, we will attempt to restore them as a
gesture of good faith, but make no promises what so ever
about whether the files will be brought back
successfully or not. Again, back ups are the client's
responsibility.
How fast are your connections?
Our servers have multiple 100Mbps connections.
What are your server specifications?
As of the writing of this FAQ, the minimum servers are
at least a P4 2.4 GHz with 1GB ECC DDRAM. Of course as
technology advances we will too.
How do I get my email?
If you're familiar with your email client's setup, use
the following information to retrieve email from your
POP account:
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
Use Your Internet Providers
Webmail:
http://yourdomain.com/webmail
Your username is your email address.
What is the path to perl?
#!/usr/bin/perl
What method of payment can I use?
We accept credit cards and e-checks via the secure
Google Checkout system.
Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to
a new plan. There is no set up fee for upgrading.
How do I cancel my Account?
You can cancel your account at any time by canceling the
subscription in Google Checkout.
What about billing and over due policies?
If a Google Checkout payment fails, your account will be given a
grace period of 7 days, if payment is not received
within the grace period your account will be deleted
from our servers.
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